Returns and refunds

Tobacco is a regulated product, so we cannot accept returns or exchanges of cartons once they have been delivered.

Damaged, wrong or missing orders

If your order arrives damaged, contains the wrong cartons, or does not arrive, contact us within 7 days of the expected delivery date with your order number and a photo where it applies. We will send a replacement or refund you.

Cancelling

You can cancel any time before your e-Transfer is accepted. If you have already paid, contact us before the order ships and we will refund it to the account the e-Transfer came from.

Unpaid orders

Orders without payment are cancelled after 48 hours.